Error message: Incorrect server

Each Pimero database is assigned an ID that determines which Pimero network it belongs to. This ID must be identical on every PC that is to synchronize with the server. If you see the error message “Wrong server” (bottom right in the main window), your Pimero cannot synchronize with the server. To fix this problem, all clients that show this error must be reconnected to the server. In order not to lose any data, the database of the existing client must first be backed up. Please follow these steps to all…

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Forgotten administrator password

Forgot administrator password If you have forgotten your administrator password, there is no way to recover it. The only option you have is to reinstall the server…

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No connection to the server

No connection to server If you receive the error message Synchronization error: Connection error when setting up a client, this means that the client cannot establish a network connection to the server. Please check the following error causes: 1. The specified server name or server IP is not correct. To find out the correct name of the server, open Control Panel -> System on the server and look there under “Computer name”.   2 The Pimero server does not run on the specified server PC or does not run on the specified server PC….

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iPhone Sync not possible

iPhone Sync not possible If you have set up Pimero and the iPimero app on the iPhone as described in the instructions and still receive an error message on the iPhone, please perform the following steps: 1. Check if the sync server is available locally Go to the PC where the Pimero server is installed. Open a web browser there and enter the following address: http://localhost:8084/PimeroSyncService/Service.aspx If you see the message “No command” and a green input field, the iPhone Sync Server is corr…

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Google Sync not possible

Google Sync not possible If you have set up synchronization with Google as described in the instructions but still cannot synchronize, please check the items listed here one by one.   Start the ServerAdmin (Start -> All Programs -> Pimero -> Server -> ServerAdmin) as Administrator (right click on ServerAdmin and select “Run as Administrator”). After the start this is minimized in the system tray. Please click with the r…

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BlackBerry Sync not possible

BlackBerry Sync not possible If you have set up Pimero and the iPimero for BlackBerry App on your BlackBerry as described in the instructions and still receive an error message on your BlackBerry, please perform the following steps: 1. Check if the sync server is locally accessible Go to the PC where the Pimero server is installed. Open a web browser there and enter the following address: http://localhost:8086/ BBSyncService/Service.aspx If you get the message “No command” and ” BBSyncService is running… ” see k…

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No connection to Pimero mobile

No connection to Pimero mobile If you have installed Pimero but receive an error message on your mobile phone, please follow the steps below: 1. Check if Pimero mobile is available locally Go to the PC where the Pimero server is installed. Open a web browser and enter the following address: http://localhost:8087/ If you can see a humming top or a login screen, Pimero mobile is correctly installed and you can continue with step 2. If you receive the error message “This page cannot be display…

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Pimero does not start anymore

Pimero does not start anymore If Pimero could be started previously, it is possible to use the…

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